Avian BPO & IT is seeking a skilled and empathetic Customer Feedback Response Specialist to handle user feedback across multiple platforms. Your role will involve crafting thoughtful and engaging responses to customer reviews, queries, and comments to foster positive relationships and showcase our commitment to excellent customer service.

You’ll play a crucial role in maintaining our brand’s reputation by ensuring every customer interaction reflects care, professionalism, and understanding.

Key Responsibilities

• Craft Personalized Responses: Write professional and empathetic replies to customer feedback, addressing concerns, appreciating positive reviews, and offering actionable solutions where needed.
• Maintain Brand Voice: Ensure all responses align with Avian BPO & IT's tone, style, and values.
• Monitor Feedback Channels: Regularly review feedback from customers on platforms like social media, surveys, and email.
• Resolve Issues: Work closely with internal teams to provide accurate information and resolve user concerns effectively.
• Highlight Customer Insights: Identify patterns or trends in feedback and share actionable insights with relevant teams.
• Engage Customers: Create replies that foster loyalty and strengthen the relationship between the brand and its users.

Required Skills and Qualifications

• Strong Communication Skills: Exceptional writing ability with attention to grammar, clarity, and tone.
• Empathy and Problem-Solving: Understand customer emotions and provide solutions in a positive and professional manner.
• Adaptability: Ability to adjust tone and style based on the nature of feedback (complaints, praise, suggestions).
• Attention to Detail: Ensure accurate and tailored responses to all feedback.
• Tech-Savvy: Familiarity with digital communication tools and platforms.
• Reliability: Consistently manage responses in a timely and organized manner.

Preferred Qualifications

• Background in customer service, copywriting, or communications.
• Experience with customer feedback tools and management platforms.
• Creative and personable approach to customer interaction.

Why Join Us?

At Avian BPO & IT, we value every voice—both within our team and from our customers. By joining us, you’ll play a vital role in shaping the customer experience and showcasing our dedication to excellence and user satisfaction.