Job Title: Technical Support Engineer

Location: Hybrid work policy

Job Description:

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing prompt and efficient technical assistance to our customers. Your role will involve replying to customer inquiries via email, offering guidance on product usage, and creating technical support documentation for our website. We seek a candidate with excellent English writing skills, a minimum typing speed of 50 words per minute, and a Bachelor's degree in Computer Science or equivalent.

Responsibilities:

• Respond to customer inquiries and provide technical support via email, ensuring timely and accurate resolutions.
• Assist customers in maximizing their product usage by offering guidance and troubleshooting assistance.
• Create and maintain comprehensive technical support documentation to assist customers in self-service problem resolution.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Keep abreast of product updates and enhancements to provide accurate information to customers.
• Continuously strive to improve customer satisfaction by delivering exceptional service.

Skills and Qualifications:

• Minimum typing speed of 50 words per minute.
• Excellent written and verbal communication skills in English.
• Bachelor's degree in Computer Science or equivalent field.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with a focus on delivering high-quality support.
• Experience in a similar technical support role is a plus.
• Willingness to work at any time.

Benefits:

• Competitive salary package, negotiable based on experience and qualifications.
• Overtime bonus for working beyond regular hours.
• Performance bonus based on individual and team achievements.
• Growth opportunities within the organization.
• Supportive and collaborative work environment.

We would love to hear from you if you are passionate about providing exceptional technical support and have the required skills and qualifications. Join our dynamic team and contribute to our mission of delivering outstanding customer experiences.

Please submit your resume and cover letter highlighting your relevant experience and qualifications to [email protected]. We look forward to reviewing your application.

Note: Only shortlisted candidates will be contacted for further evaluation.

Job Type: Full-time, permanent position