We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing prompt and efficient technical assistance to our customers. Your role will involve replying to customer inquiries via email, offering guidance on product usage, and creating technical support documentation for our website. We seek a candidate with excellent English writing skills, a minimum typing speed of 50 words per minute, and a Bachelor`s degree in Computer Science or equivalent.

Job responsibilities:

• Respond to customer inquiries and provide technical support via email, ensuring timely and accurate resolutions.
• Assist customers in maximizing their product usage by offering guidance and troubleshooting assistance.
• Created and maintained comprehensive technical support documentation to assist customers in solving self-service problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Keep abreast of product updates and enhancements to provide accurate information to customers.
• Continuously strive to improve customer satisfaction by delivering exceptional service.

Qualification:

• At least one year of experience in Technical Support Position
• BSc in computer science & engineering
• Ability to work at any shift, day or night
• Highly disciplined about time

Salary: Market standard
Incentive: Overtime bonus, night shift bonus

---------------------------------------------------------

What is the selection process?
Answer: Our selection process at Avian™ is meticulously designed to ensure we identify the best talent who can thrive in our dynamic environment. Here's how it unfolds:

1. Resume Review and Shortlisting: We start by thoroughly evaluating each resume, focusing on skills, experience, and cultural fit, to shortlist the most promising candidates.
2. Phone Interviews for Shortlisted Candidates: Those shortlisted will have an initial phone interview. This step allows us to assess communication skills and get a preliminary sense of the candidate's fit for the role.
3. Written Test: Candidates who excel in the phone interview will be invited to a written test, designed to evaluate specific job-related skills and problem-solving abilities.
4. Departmental Interview via Zoom: Successful candidates from the written test will proceed to a Zoom interview with the department heads. This step focuses on technical skills, team fit, and potential contributions to the department.
5. HR Interview in Office: Candidates who impress in the departmental interview will have an in-office HR interview. This stage assesses a candidate’s alignment with our company values and long-term potential.
6. Final Founder Interview: The last step involves a comprehensive interview with our founder, conducted either in-office, on WhatsApp, or via Zoom, depending on the candidate's availability. This is a chance to understand the candidate's vision and motivation.

While our process is thorough and may take time, it's designed to ensure that joining Avian™ is a transformative step in your career. We encourage you to apply and explore the exciting opportunities that await you.

If you have any questions, please call +880 1897-785070